FAQ

FREQUENTLY ASKED QUESTIONS

 

Domestic Shipping?

We currently only ship within the United States and surrounding territories.

 

How long will my candle burn?

8.5 oz – 55-60 hours

When burning your candle for the first time, allow the wax to melt from edge to edge of the container.  This will set the candle's "memory" and will prolong the total burn time and will avoid tunneling.

 

Should I trim my wick?

You should trim your wick only if there is carbon soot build up and you have enough to cut it down to 1/4 inch.  If you cut the wick too short, the wax will cover the wick and you will no longer enjoy your candle.  

 

What if I can't smell my candle anymore, while burning?

To get the best scent throw, burn your candle in 3-4 hour increments.  If the candle is burning for too long, the wax is getting too hot and the fragrance oil is burning away, which is why you might notice not being able to smell your candle anymore.

 

How do I order Wholesale/Private Label/Special Events?

Please email us at info@maisonnoir.co for wholesale, private label and special events. We will do our best to fulfill your requests. 

 

Any other questions?

Contact us here: info@maisonnoir.co or fill out our contact form.