POLICIES

Shipping Policy

All orders are confirmed within 24 hour of receipt. Orders are shipped within 1-3 business days. Approximate shipping time is 2-7 days depending on the location. All orders are shipped via USPS. You will receive a shipment notification email with a tracking number as soon as your package ships. Once orders are shipped and the tracking number is sent, shipping is controlled by USPS and out of our control. If for any reason your order hasn't arrived or there is an issue with your order, please email us at info@maisonnoir.co and we’ll do our best to accommodate your needs.

Exchanges

We only replace items that are defective or damaged. Items must be in their original condition and packaging. Merchandise must be returned within 5 days of receipt for a full refund minus shipping charges. Items sent back after the 5 day period will not be refunded. We will also need a picture of the damaged product, emailed to us. If you need to exchange it for the same item, send us an email at info@maisonnoir.co .

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.