Refund policy
At MAISON NOIR, we strive to ensure the highest quality and customer satisfaction with every order. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.
No Returns Accepted
We do not accept returns for any items once they have been delivered. This includes all fragrances and personal care products, as they are considered non-returnable for hygiene and safety reasons.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
iintensefragrances@gmail.com
We will review the issue and, if applicable, provide a replacement or solution.
Non-Returnable Items
The following items are not eligible for return or refund:
- Fragrances and personal care products
- Sale or discounted items
- Gift cards
- Custom or special-order items
Exchanges
We do not offer direct exchanges. If there is an issue with your order, please contact us and we will assist you accordingly.
Refunds
Refunds are only issued in cases where:
- The item is damaged or defective
- The wrong item was sent
If approved, refunds will be processed to your original payment method within 7–10 business days.
Contact Us
If you have any questions regarding your order, please contact us at:
📧 maisonnoirfragrancess@gmail.com